Customer Care Analyst @ NTT DATA, Inc.

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Customer Care Analyst

NTT DATA, Inc.
0 - 3 years
Noida, Gurugram
8 months ago
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Job Description

About The Role

Task assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, and reviewing job contributions

Provide information and analysis to organizational strategic plans and reviews.

Prepare performance reports by collecting, analyzing, and summarizing data and trends.

Planning and implementing strategies and operations; improving systems and processes; managing staff.

Determine operational strategies by conducting needs assessments, performance reviews

Responsible for developing, analyzing, evaluating, delivering and interpreting ourCenter's key metrics. This includes presenting the metrics in an understandable and useable format to share with ourCenter and the Leadership teams.

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: NTT DATA, Inc.
Location(s): Noida, Gurugram

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Keyskills: customer service customer care sales customer support voice process non voice process operations management vba sql customer relationship customer management telecalling customer handling crm

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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NTT DATA, Inc.

Company DetailsNTT DATA, Inc.

Customer Care Analyst @ NTT DATA, Inc.

Home > Voice / Blended