Solutions Implementation Consultant
- Servicemax
- 3 - 7 years
- Noida, Gurugram
- 30 days ago
- Email to a friend
- Report this job
Job Description
Primary Responsibilities Requirements - Non-Technical Requirements - Technical Basic Qualifications
- Engaging Product Demonstrations Sales: Deliver compelling product demonstrations to prospective clients, seamlessly integrating professional services into each sale to showcase value and drive success.
- Customer Onboarding Team Collaboration: Coordinate and lead dedicated team meetings with new clients, ensuring smooth installation and configuration of Implementer that lays the foundation for a successful partnership.
- Proactive Customer Support Upgrades: Guide existing clients through product upgrades with assurance and expertise, ensuring a seamless experience that enhances system performance.
- Product Health Check Consulting: Lead insightful consulting sessions aimed at optimizing customer productivity and ensuring each system s health is at its peak.
- Comprehensive Product Application Support: Deliver outstanding technical support and application services to both Implementer customers and our global network of partners.
- Innovative Technical Collaboration: Contribute to our RD SCRUM team by offering technical support and creative problem-solving when time permits, playing a vital role in the innovation process.
At PTC, innovative thinking isn t just welcomed it s celebrated. We thrive on smart, passionate team members who are eager to create real impact. If you re ready to make a difference, let s start the conversation.
- Customer-Centric Insight: Understand and empathize with customer needs, translating them into detailed Statements of Work that clearly communicate the scope, timeline, and requirements for each project.
- Multitasking Proficiency: Excel at managing multiple priorities simultaneously while maintaining exceptional attention to detail.
- Effective Communication Interpersonal Skills: Demonstrate confidence through strong verbal and written communication skills and connect effortlessly with internal teams and global clients.
- Independence Accountability: Operate independently while aligning with shared team goals and the broader mission.
- Commitment to Customer Satisfaction: Always prioritize both internal and external customer satisfaction, ensuring every interaction reinforces our service excellence.
- IBM i Development Expertise: Bring direct experience with IBM i environments hands-on experience in RPG, CLI, RDi, and working with VS.Code for IBMi is highly valued.
- Change Management Familiarity: Preferably, have experience with change management software, with a special emphasis on PTC Implementer.
- IBM i Development Experience: Demonstrated technical skills and hands-on experience in IBM i development.
- Technical Support Software Development Background: Proven experience in delivering technical support, offering service-driven solutions, and engaging in software development.
- Language Proficiency: Must be fluent in English to effectively collaborate across diverse teams and client bases.
This role is crafted for those who believe in combining technical acumen with a passion for enhancing customer experiences. At PTC, you won t just join a company you ll become part of a forward-thinking community that values fresh ideas and collaborative problem-solving. If you re driven to innovate and make a significant impact, we re excited to hear from you.
For those interested in exploring further opportunities to expand their professional toolkit a deeper dive into collaborative frameworks and continuous learning might be right up your alley.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business Development
Role Category: Sales Support & Operations
Role: Customer Engagement
Employement Type: Full time
Contact Details:
Company: ServicemaxLocation(s): Noida, Gurugram
+ View Contact
Keyskills: Application support Change management Assurance HP data protector Customer satisfaction Consulting RPG Scrum Customer support Technical support
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Servicemax
ServiceMAX Facility Management Pvt. Ltd.ServiceMax, an ISO 9001:2015 Certified 17 years old leading Facility Management Company thrive to deliver cost effective and customer centric Housekeeping and Facility Management Solutions to help its Business Partners and Society at large in building an eco...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in