Support Engineer @ Softweb

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Support Engineer

Softweb
1 - 6 years
Kolkata
1 year ago
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Job Description

Softweb Technologies is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey
Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Production, Manufacturing & Engineering
Role Category: Engineering
Role: Application Engineer
Employement Type: Full time

Contact Details:

Company: Softweb
Location(s): Kolkata

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Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Softweb

Atlas Softweb Pvt Ltd was founded in the year 2011. We are an offshore development center, with an extended IT development team in web designing, development and internet marketing. We create web presence for brands and companies. Over the years we have multiplied in leaps and bounds in staff, custo...

Support Engineer @ Softweb

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