Service Desk
- Diverse Lynx
- 1 - 5 years
- Hyderabad
- 3 years ago
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Job Description
- A Service Desk Associate is responsible for providing first-line technical support to end-users, resolving technical issues, and maintaining the company's IT systems and services
Key responsibilities:
- Respond to customer inquiries and requests for assistance through phone, email, chat, or in-personTroubleshoot technical issues and resolve them in a timely manner
- Log and track customer requests and incidents in a service management system
- Escalate complex or unresolved incidents to higher-level IT support staff
- Update knowledge base and create documentation for common issues and solutions
- Ensure customer satisfaction by providing excellent customer service
- Assist with the setup and maintenance of IT equipment, such as computers, printers, and phones
Requirements
- Experience in customer service and technical supportBasic knowledge of computer hardware, software, and operating systems
- Ability to troubleshoot technical issues and find solutionsStrong verbal and written communication skills
- Good organizational and time management skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Diverse LynxLocation(s): Hyderabad+ View Contact
Keyskills: Service desk
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Diverse Lynx
Diverse Lynx is your Go to Place for all IT needs. We combine industry leading expertise and our personal dedication for all your needs. Established in 2002, we are headquartered in Princeton NJ with an off-shore delivery center in New Delhi, India.
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