Senior Systems Engineer, Payments (SRE / TechOps)
- Airbnb
- 2 - 7 years
- Bengaluru
- 26 days ago
- Email to a friend
- Report this job
Job Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globeEvery day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, Senior Engineer, Payments Tech Operations
The Job
Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services
It is a core strategy to fulfill Airbnbs belongs anywhere mission
We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners
We build and maintain our own in-house global payments platform because no solution exists with the global reach needed
As the platform grows well be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts, Airbnbs business grows rapidly year over year, and so does Airbnb Paymentsprocessing volume
Payments Availability, reliability & predictability is the key OKR for the Payments organization
As a Senior Engineer for Payments Tech Operations, this individual would be leading various operations and initiatives across Observability, Site Reliability and Automations/ Tooling, About Payments TechOps
The Vision of Payments Techops is to empower Payments Engineering teams in delivering exceptional payment experiences to our Guests and Hosts through a foundation of Operational Excellence
TechOps shall achieve the same by
Driving the ?Customer Centric Payments Observabilitythrough the Flow level monitoring
Driving ?Customer Excellenceby managing all customer service escalations (incl
potential) for the Payments Engineering teams
Enhancing the ?Engineering Productivityof the Payments Tech teams through proactive automations and tech-enabled processes
The Role
We are looking for a self-motivated engineer who can work in a highly dynamic environment by collaborating with cross-functional and cross-geographical teams
As a Senior Engineer, the person would be expected to bring in expertise driving technical initiatives, managing operational health of programs and bringing tools & automations to streamline processes, What Youll Do
Drive the Flow level observability strategy including instrumentation & operations to enhance the detection & mitigation capabilities
Drive initiatives independently to fix root-causes identified from the repeat issues observed across monitoring platforms challenge the status quo and follow through to completion
Build proactive alerting and real-time monitoring tools to help identify issues early and in-collaboration with Product engineering teams, resolve the issues in a timely manner
Develop observability standards/ framework for new product readiness to ensure service reliability in SOA and distributed systems
Build Domain Expertise to achieve Scalability by understanding the nuances of Payments across processing, compliance and infra
Drive large scale migration and adoption projects on Observability & Reliability by cross-collaborating with various Payments teams
Collaborate with large set of stakeholders across engineering, infrastructure and operations teams to align and implement foundational & Operational programs
Automate our alerts configuration across various observability tools (eg
Watchpoint, Kibana, Datadog etc ) that work across signals metrics, logs and traces
Bring ideas to life (i-e production) to help make the lives of engineers better
Advocate and implement reliable design patterns (circuit breakers, graceful degradation, end-point monitoring etc )
Partner with the broader Airbnb organization to learn from incidents through a blameless post mortem process
Automate as much as humanly possible and always configure as code
About You
8+ years of technical experience, with 5+ years of relevant industry experience in a fast paced tech environment
Experience in building and implementing Observability/ SRE along with expertise in building availability/Reliability tools in a similar environment
Experience in driving E2E SRE initiatives (L2/L3) and improving observability & reliability, preferably in the payments space
You have strong working knowledge across observability tools (eg
DataDog, Open Telemetry etc ) & SRE Practices
Experience in Application and Tool development (Java, Dot net, Python) in Microservices environments
Previous experience in AI/ML will be a plus, Experience with initiatives across Auto scaling, Self-healing mechanism, Chaos Engineering, Performance optimization techniques will be a plus
You have excellent communication skills and the ability to work well within a team and with teams across timezones
You are a strong problem solver and have worked in a team that is on-call for production systems before
Technical leadership: hands on experience leading project teams and setting technical direction and strategy
You are passionate about efficiency, availability, technical quality and system quality
Job Classification
Industry: Travel & TourismFunctional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time
Contact Details:
Company: AirbnbLocation(s): Bengaluru
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Keyskills: java datadogkibana tools artificial intelligence microservices ml
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