Team Leader @ TRH Recruitment Hub

Job Description

Soft Collection Team Leader responsibilities include:

• Creating an inspiring team environment with an open communication culture
• Setting clear team goals
• Delegating tasks and set deadlines for your internal team

Job brief

We are looking for a qualified team leader for Gurugram location to manage the team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Responsibilities

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities

Requirements and skills

• Any Graduate
• Proven work experience as a team leader minimum 1 Year
• In-depth knowledge of performance metrics
• Good PC skills, especially (MS Excel, CDR Reports, Logics, Connect Percentage, Attrition, Shrinkage)
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills

Other Details:

• Excellent English Communication
• Work from Office
• Day Shift Only
• 6 Working Days
• 1 off
• No Cabs
• Experience- Minimum 1 year in Soft Collection / Collection / Customer Support.
• Must have Knowledge of - CDR report formula - logics, connect percentage
• Attrition formula
• Shrinkage
• Working Location - Gurgaon Udyog Vihar Phase - 5.
• Walk in interview only at Gurgaon Office.
• Salary Upto - 50k

WhatsApp  - Deva Malik hidden_mobile

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Keyskills:   shrinkage control debt collection debt recovery team handling bpo operations attrition handling customer support call center operations team leading skills communication skills