Team Lead- BPO/IT
- Globallogic
- 5 - 10 years
- Noida, Gurugram
- 8 months ago
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Job Description
Description:We are seeking a highly motivated and experienced Team Lead with a strong BPO/IT International background to join our team. The ideal candidate will possess a minimum of 5 years of overall experience within the BPO or IT sector, along with at least 3 years of proven experience in effectively managing and leading teams.
Requirements:
Any Graduate or equivalent; Masters degree a plus.
At least 2 years of leadership and management experience, with a proven track record of success
Very strong expertise in Excel, powerpoint, Sheets/Docs
Experience in process training design and delivery
Experience and interest in curriculum development and management
Excellent written and verbal communication skills, including public speaking
Attention to detail a must.
Quick learner with proven ability to lead and develop a team.
Creative problem-solving and analysis skill.
Desired experience in planning, strategising and managing a project independantly.
Experience in Client communication would be an added advantage
Candidate should be ready to completely Work from Office and should be open to work in Shifts
Job Responsibilities:
- Assist Sr leads / AM's to carry out their day to day functioning
- Lead a team of specialists working on data entry initiatives
- Build team structure, recognize leadership potential, and develop enhanced skill sets within the team.
- Deliver new transit data in a timely manner to the highest possible quality standard
- Design and optimize existing processes, to ensure we optimize for efficiency and quality of output, and provide ongoing feedback on tools
- Provide regular reports on growth and performance of the department, and develop metrics to measure this growth.
- Training curriculum development and delivery for the teams within the Gurgaon office.
- Coordinate effectively with other Team Leads across Content Sourcing team
- Manage projects as needed.
- Assist in the evaluation of candidates
What We Offer:
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: GloballogicLocation(s): Noida, Gurugram
Keyskills: bpo insurance process training project management ams documentation medical insurance verbal communication people development client communication excel feedback management team leading leadership writing sheet telecom metrics data entry powerpoint communication skills
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GlobalLogic is a full-lifecycle product development services leader thatcombines deep domain expertise and cross-industry experience to connectmakers with markets worldwide. Using insight gained from working on innovative products and disruptive technologies, we collaborate with customers to...
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