Assistant Manager/Manager - Collections @ Freelancer Devyani

Job Description

- Managing and monitoring delinquent account collection for the assigned portfolio. - Required strong experience in Personal Loan product. - Managing field visits on timely basis - Appointing, managing & developing collection vendors to ensure collections from delinquent customers. - Ensuring call centre activities are supported by robust field management. - Preparing MIS reports to provide feedback to seniors, viz. Collection work flow - Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions. - Putting vendor management in proper shape to ensure smoother operations. - Formulating various processes related to customer services in initial phase and their compliance. - Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations. - Graduate / pot graduates/ CA/ICWAI - 4-6 yrs of relevant experience. - Good communication and pleasing personality. - High. level of Self Drive/Enthusiasm. - Strong analytical and problem solving skills. - Strong decision making skills. - Strong inter-personal skills

Employement Category:

Employement Type: Full time
Industry: Financial Services
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager/Manager - Collections

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Keyskills:   Monitoring MIS reports Vendor management Graduate Analytical skills Interpersonal skills Managing Delinquent account collection Personal Loan product Field visits Collection vendors Call centre activities Customer services Post graduates CA ICWAI Good communication Pleasing personality Self DriveEnthusiasm Problem solving skills Decision making skills