Field Engineer(Desktop)_2+ Years_Karnal/Delhi
- Inspirisys
- 2 - 5 years
- Delhi, NCR
- 8 months ago
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Job Description
We are looking for candidates for Field Engineer for Karnal/ Karol bagh Delhi.
If interested, Kindly share your Updated resume on ma*********l@in*******s.com asap.
PFB JD:-
Position- Field Engineer (End-User Support)
Experience - 2+ Years
Qualification - BCA/B.Tech/B.SC.(IT)/B.E./Diploma(IT 3 Years)
Location- Karnal (Haryana) / Karol Bagh (Delhi)
Notice Period - Early joiners max 15 days
Ready to work in field Support
Banking site experience Preffered
Role & responsibilities
Provide L1 support for desktop, laptop, and peripheral issues. Troubleshoot hardware and software problems (Windows OS, MS Office, printers, scanners, etc.). Assist users with email, VPN, and application access issues. Support core banking applications and other proprietary banking software. Incident Management: Log and track incidents in the IT Service Management (ITSM) tool. Prioritize and escalate unresolved issues to L2/L3 support teams. Ensure timely resolution of tickets within defined SLAs. Hardware & Software Maintenance: Install, configure, and update desktop systems, laptops, and applications. Perform regular maintenance and patch updates. Replace faulty hardware components. User Account and Access Management: Manage Active Directory (AD) accounts password resets, unlock accounts, etc. Grant/revoke access based on banking security policies. Compliance & Security: Ensure compliance with banking security standards. Follow strict protocols while handling customer data. Report and mitigate any security incidents. Documentation & Reporting: Maintain accurate records of incidents, problems, and resolutions. Create and update knowledge base articles for common issues.
Required Skills & Competencies Technical Proficiency: Hands-on experience with Windows 10/11 OS, MS Office Suite, and remote support tools. Basic knowledge of networking protocols (TCP/IP, DNS, DHCP). Experience with Active Directory and ITSM tools (ServiceNow, Remedy, etc.). Problem-Solving: Strong analytical skills for identifying and resolving issues. Ability to work under pressure and prioritize tasks effectively. Customer Service: Excellent communication and interpersonal skills. Ability to interact with banking professionals courteously and effectively.
Qualifications Education: Diploma or Bachelor's degree in Computer Science, Information Technology, or related field. Certifications: CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate (preferred). ITIL Foundation certification (added advantage). Minimum 2 Year Experience.
Work Environment On-site presence at bank branches or corporate offices. Ability to work in rotational shifts or extended hours as required. Adherence to banking security and compliance policies.
Preferred Candidate Profile Experience in banking or financial services environments. Familiarity with core banking systems and applications. Ability to work in a fast-paced, customer-centric setting.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: InspirisysLocation(s): Delhi, NCR
Keyskills: Desktop Support Field Support Hardware Troubleshooting Outlook Configuration OS Installation Windows Installation Printer Support Hardware Support
Inspirisys
Inspirisys enables enterprises to re-imagine their businesses for the ever-changing digital world. Established in 1995, we are a leading information technology services and consulting company in India along with having a global footprint across North America, Middle East, UK, Japan, and Singapore ma...
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