Client Success Specialist, Aladdin Client Experience, Analyst
- Primetrace
- 1 - 4 years
- Mumbai
- 9 months ago
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Job Description
- Deliver exceptional client service to users, every time
- Solve difficult problems by providing innovative solutions
- Collaborate with others because we know we can do more together
- Learn every day, question everything, and embrace change
- Foster a fun, innovative team atmosphere
- Provide hands-on service to empower our clients to run their businesses on Aladdin : You will have direct, daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will hone technical, industry, and relationship skills.
- Use technology to solve problems : We can teach the skills you need to succeed, such as SQL and UNIX, for maneuvering relational databases and parsing product logs. You will apply these skills to help client and product teams make Aladdin better.
- Educate users, demonstrate service insights, and relay user feedback to improve the client experience and our product : We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients and engineers to keep problems from arising, in addition to handling issues that are brought to our attention.
- Work on a global team, with a local presence : Our support model follows the sun - if a market is open somewhere in the world, so are we. You will get to work with teams across the world, while engaging with a vibrant local team.
- Analytical approach
- Basic or intermediate coding and programming skills
- Verbal and written communication
- Critical thinking
- Multitasking and time management
Job Classification
Industry: Financial ServicesFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Business AnalystEmployement Type: Full timeContact Details:
Company: PrimetraceLocation(s): Mumbai
Keyskills: Unix Coding Client servicing Analytical Finance Healthcare Investment management Financial services SQL Investment
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