Director, Information Technology Operations
- Cyncly
- 11 - 15 years
- Kochi
- 9 months ago
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Job Description
Strategy Planning
- Collaborate with Vice President, Information Technology and Security to formulate and deploy long-term operational plans for providing scalable, efficient and cost-effective information processing, communication and collaboration services and technologies.
- Implement an ITIL aligned IT service management strategy to ensure efficient, scalable and metric driven operations.
- Organizing and negotiating the allocation of resources with a focus on exceptional user experience and world class operational outcomes.
- Ensure excellence in end user and IT infrastructure support by providing regular metric-based insights into the ability of IT operations to fulfill its commitment to a global IT services catalog.
- Participate in providing technology guidance, road maps, principles, standards, and best practices.
Operational Management
- Ensure the availability, performance and security of our global hybrid infrastructure by defining and meeting appropriate SLAs and KPIs.
- Define and communicate project milestones, service level agreements, and resource allocation to Vice President of IT and Security, department leads, support staff, and end users.
- Ensure alignment with budgets for and from RD/IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
- Review performance of IT systems and services to determine metric driven operating costs, productivity levels, and upgrade requirements.
- Benchmark, analyze, report on, and participate in recommendations for the improvement of the IT infrastructure and IT systems.
- Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements and makes the appropriate award.
- Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
- Assist in the development of business cases including cost/benefit analyses for IT spending and initiatives.
- Oversee provision of end-user services, including service desk and technical support services.
- Participate in the development and lead in the implementation all IT policies and procedures, including those for architecture, security, disaster recovery, purchasing, and service provision.
- Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
- Manage global IT operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
- Establish and maintain regular written and in-person communications with the organization s senior leaders, department heads, and end users regarding pertinent IT activities.
Required Experience and Qualifications:
- Minimum 15 years of relevant work experience and a bachelor s degree, or 10 years of relevant work experience and a master s degree. Degrees in computer science, information systems, or business administration with technology as a core component preferred.
- Minimum of 10 years of experience managing and/or directing IT operational teams.
- Proven experience leading operational support teams related to Hybrid IT infrastructure including Microsoft Azure, Windows OS, Mac OS.
- Demonstratable experience working in a fast-faced, high growth team-oriented, collaborative environment.
- Good understanding and technical knowledge of current network and client operating systems, hardware, protocols, and standards, such as Windows OS, MacOS, cloud platforms including Microsoft 365, Azure, Cisco, HP and CheckPoint hardware, common desktop productivity software solutions.
- Experience with systems design and development from business requirements analysis through to day-to-day management.
- Demonstrated experience in developing ITIL and/or COBIT aligned IT Operational processes, cross-functional business processes, managing staff, budgeting, and/or overseeing business office operations.
- Demonstrated ability to apply IT in solving business problems.
- Demonstrated ability to manage a global IT Operations team (follow the sun model)
Required Skills and Competencies:
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated, self-directed, and attentive to detail.
- Excellent proficiency in English written, oral, and interpersonal communication skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Operations ManagementEmployement Type: Full timeContact Details:
Company: CynclyLocation(s): Kochi+ View Contact
Keyskills: Staffing Scheduling Account management Budgeting microsoft IT operations cisco Monitoring Recruitment Business operations
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