Branch Operation Manager - Mumbai
- Jana Small Finance
- 3 - 7 years
- Mumbai
- 4 years ago
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Job Description
Position : Branch Operations Manager- Branch Operations Head is one of the critical leadership positions in the bank as he/ she spearheads the Operations function in a branch.
- Branch Operations Head is responsible for administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS)/Real time gross settlement systems (RTGS)/National Electronic Funds Transfer (NEFT),
- Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs.
- He/ She handles Internal and External Audit, provides data and oversees audit queries.
- The Branch Ops Head also ensures resolution of customer complaints/ issues within the prescribed TAT. He/ She reviews Branch Operations reports,
- Vault register & tracks exceptional transactions- Anti Money Laundering - AML alerts and ensures compliance with banking rules, regulations & procedures.
- The Branch Ops Head is accountable for the lead generation of Current Account and Savings Account - CASA through the FDOs and Tellers.
- Maintenance of cash balance as per Cash Retention Limit
- Growth in Existing To Bank - ETB CA and SA Balances - Minimum Daily Average Balance - MDAB
- Achievement of Aggregate Cross Sell points target
- Resolution of complaints registered under CRMS, Phone Banking & Banking Ombudsman
- Learning and Development of FDOs & Tellers: Training & Certification in various process related areas (Example: Risk, Fraud prevention, Banking regulations, etc. )
- Average Score of Structured Visit Reports
- Monitoring of Office Accounts and AML alerts
Required Candidate profile
- Banking experience must
- Good communication skill
- Strong Ops knowledge
- Team handling experience mandatory
Perks and Benefits
Fixed salary + Incentives + Allowance + Insurance + Statutory benefitsJob Classification
Industry: Banking, Financial Services, BrokingFunctional Area: Financial Services, Banking, Investments, Insurance,
Role Category: Operations/Processes/Finance/Legal
Role: Operations/Processes/Finance/Legal
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Jana Small Finance Bank LimitedLocation(s): Mumbai
Keyskills: Branch Operation Manager Bom Customer Service Account Opening Casa Branch Operations Cross Selling Phone Banking Operational Head Daily Operations Current Account Anti Money Laundering
Jana Small Finance
Jana Small Finance Bank has a long and distinguished history, which stands as a testament to who we are today. For more than a decade, we have actively listened and responded to the needs of our customers.
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