Role Summary
The Quality Analyst will be responsible for auditing and improving the service quality of contact center operations focused on IT service delivery for customers in healthcare, fintech, and retail domains. This role will support coaching, compliance checks, and quality framework implementation aligned to domain-specific requirements.
Key Responsibilities
Preferred Background
Keyskills: Voice Process QA Calls Chat Voice Support
We are a software development services company with thought leadership in engineering digital solutions. We enable your enterprise to be more engaging, insightful, predictive, and efficient by adopting the technology advancements of the digital revolution and by supporting you from ideati...