Support Manager - AI
- Intellect Design Arena
- 6 - 10 years
- Chennai
- 29 days ago
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Job Description
Support Manager - AI Platform
Exp: 6-10 Years
Location: Chennai
Organization: Intellect Design Arena - Product Company
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About Intellect Design Arena Limited
Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing
composable and intelligent solutions for futuristic global financial institutions across 57
countries. Intellects revolutionary First Principles Thinking-based Enterprise Connected
Intelligence Platform, eMACH.ai, is the most comprehensive, composable, and intelligent open
finance platform in the world. With an impressive array of 329 microservices, 535 events, and
over 1757 APIs, eMACH.ai enables financial institutions to design and deploy future-ready
technology solutions that provide a significant global competitive edge.
With three decades of domain expertise, Intellect offers a full spectrum of banking and insurance technology products through four lines of business: Global Consumer Banking (iGCB), Global Transaction Banking (iGTB), IntellectAI and Digital Technology for Commerce (iDTC). Intellect is a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world's first Design Center dedicated to Design Thinking Principles, underscores our commitment to continuous and impactful innovation, addressing the ever-growing need for digital transformation. We proudly serve over 325+ customers worldwide, supported by a diverse workforce of solution architects and domain and technology experts in major global financial hubs.
Summary:
Were looking for a Support Manager to build and lead our global support function for our AI platform, serving enterprise customers across geographies.
This is a unique opportunity to shape the customer support experience from the ground up as we scale.
What youll do:
Set up and manage support operations for our AI platform
Define global SLAs, workflows, and escalation processes
Build and lead a support team based in Chennai
Implement support tools, knowledge base, and helpdesk systems
Partner closely with Product & Engineering to resolve complex issues
Monitor KPIs like resolution time, CSAT, and global support coverage
What were looking for:
6+ years in product/technical support, including 3+ years in a leadership role
Experience setting up support for SaaS/PaaS products (AI/ML platforms a plus)
Strong knowledge of tools like Zendesk, Jira, Intercom
Excellent communication and stakeholder management skills
Ability to manage support across time zones
Interested folks can reach out to bi*******h@in************n.com
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Technical Operations (Tech Ops)
Employement Type: Full time
Contact Details:
Company: Intellect Design ArenaLocation(s): Chennai
Keyskills: SAAS PAAS Support Management SLA Management CSAT Technical Support SLA People Management Skills Operations Management
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