Assoc Ops Analysts/Sys Admin
- Replicon
- 4 - 10 years
- Kolkata
- 3 months ago
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Job Description
Job Summary:
We are seeking a dedicated and detail-oriented Customer Services Analyst to join our thriving Operations team. The successful candidate will be responsible for handling customer queries through various communication channels, managing support operational cases.
To understand, research, and apply system and data analysis skills to formulate solutions to requests for service and display outstanding customer service to our customers and Internal stakeholders.
Main Duties and Responsibilities:
1. Customer Calls:
Handle incoming customer calls and queries through our Customer Support Centre.
Provide accurate and timely information to customers regarding their inquiries.
2. Chat Functionality:
Utilize our chat functionality to communicate effectively with customers.
Resolve customer issues and provide support through live chat.
3. Support Operations Queue:
Manage and work on cases from the Support Operations Queue.
Service Requests to include customer Inquiries on self service access and functionality, applications password resets, customer account and contact data management and customer product download enablement
Ensure all cases are resolved within a timely manner.
4. Ad-hoc Projects and Tasks:
Participate in various ad-hoc projects and tasks as assigned.
Collaborate with other team members to improve customer service processes and systems.
Qualifications:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software and chat tools.
- Previous experience in a customer service role is preferred.
- Sharepoint experience an advantage
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time
Contact Details:
Company: RepliconLocation(s): Kolkata
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Keyskills: Data analysis operational support Data management Sys Administrator Customer support Customer service Management Research Operations Sharepoint
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Replicon
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