Customer Success Engr
- NetApp
- 2 - 6 years
- Bengaluru
- 22 days ago
- Email to a friend
- Report this job
Job Description
Job SummaryAs customers today increasingly invest and engage in more flexible consumption models, Customer Success plays an increasingly critical role in helping customers shorten the time to value, getting our products sticky and accelerating their business outcome
The Cloud Consumption Customer Success organization plays a critical role with NetApps large, strategic cloud customers, leading them through the launch, migrate, optimize and scale phases of their critical cloud storage and data services adoption journey (across our hyperscaler led first party and Netapp labeled marketplace products)
As a Customer Success Engineer (CSE), you are the trusted technical advisor in our account team and a strategic partner to our customers
You are responsible for execution against our Customers commitment with Netapp (and our Hyperscaler partners Microsoft Azure, Amazon Web Services (AWS) and Google Cloud Platform(GCP)) and orchestration of cross-functional programs in delivering customer value and business outcomes
This opportunity will allow you to accelerate your career growth, leverage your technical expertise in cloud storage solutions and deepen your cloud infrastructure and industry expertise, Job Requirements
Create impactful relationship with the Customer, NetApp, and Hyperscalers account Team (Azure, GCP & AWS), Work with Customers stakeholders to understand and translate business requirements into technical solutions and a executable customer success plan, Accelerate production level consumption through delivery orchestration by driving solution and operational health, Deliver NetApp technical adoption and consumption acceleration activities (expert sessions, best practices) based on customers use case and workload, Monitor usage trends and customer health to proactively identify challenges and/or optimization opportunities, Work with account team (Client Executives, Cloud specialists, Cloud solution architect) in a Pod operating model, with the highest degree of partnership with common goal in driving consumption, Proactively execute risk mitigation plans as you identify adoption and consumption goal risks, Collaborate with customers & hyperscaler counterparts and identify growth opportunities through account planning, customer business reviews and delivery opportunities
Share these expansion opportunities with the sellers, Share new features and roadmap, articulate how it can support the customer goals and objectives, Identify adoption blockers and position relevant support & success bundles, professional services, partners and NLS (Netapp Learning Services) offerings, Education
7-10 years of overall experience in enterprise cloud software/infrastructure, At least 3+ years of experience in customer facing roles (CSM, Solutions consultant, Professional Services consultant, Network admin, etc)
Experience with Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) is desired, Bachelor of Science Degree in Computer Science, Information technology or a related field is desired, In-depth knowledge of Public/Hybrid Cloud Infrastructure and Cloud Service Providers (GCP, Azure, AWS)
Azure or AWS or GCP platform certifications are desired and a big plus, A strong understanding of the storage industry, private and public cloud environments, virtualization, and cloud management stacks
Knowledge of data center operations and cloud security is desired, Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment, Excellent communication and executive presence is required, At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees
This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process, Equal Opportunity Employer
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification, Why NetApp
We are all about helping customers turn challenges into business opportunity
It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better but also to innovate
We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches, We enable a healthy work-life balance
Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations
We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future
We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life, If you want to help us build knowledge and solve big problems, let's talk,
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Cloud System Administration
Employement Type: Full time
Contact Details:
Company: NetAppLocation(s): Bengaluru
+ View Contact
Keyskills: public cloud stack virtualization infrastructure cloud management communication skillsenvironment
Fraud Alert to job seekers!
₹ Not Disclosed
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in