As the IT/System administrator, you will oversee and maintain all aspects of the company s computer infrastructure including desktop support, maintaining network, servers, and security programs and systems. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Key Responsibilities
Provide desktop support to the employees and manage the IT helpdesk
Install and configure software, VPN, Endpoint security, Active directory, and hardware.
Manage network, Set up accounts and workstations
Troubleshoot hardware and software issues and outages
Apply operating system updates and configuration changes.
Develop and maintain system infrastructure always up and running.
User management in AD which includes creation, modification, password resets and deletion of user ID.
Identify and investigate potential issues with overall system health.
Represent the IT department during various internal and external ISMS audits.
Handle the organization inventory - all the hardware and software assets.
Access control - Handle the admin role of the multiple applications and maintain the records of access grant and revoking process.
Understand the users issues find out the root cause and remediate it.
Good experience in handling Google Workspace, VPN, Firewall, AD etc
Good experience in handling IT support vendors.
What are we looking for
3-6 years - Network administration, or system administration experience
Strong communication, organizational, problem-solving, and time-management skills
Ability to work independently and apply analytical skills
Familiarity with various operating systems and platforms
BSc/BA/BE, or a related discipline with relevant experience..
Professional System administration / IT certifications in Linux, Microsoft, or other network-related fields are a plus
A proven track record of developing and implementing IT strategy and plans
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
Prior experience of working on ISMS, GDPR SOC 2 guidelines of IT Infra and security
Whom will you work with
This is an individual contributor role and you will be reporting to the Head - HR Admin.
dates will be kept informed and updated on the feedback and application status.
What can you look for
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, maintain the quality of content, interact, and share your ideas, and has loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
