Customer Service Representative @ Futurz Staffing

Job Description

Roles and Responsibilities:

Responds to queries from customer through chat to answer queries / inquiries, provide information and handle complaints regarding the organisations products or services.

Understands customer query and responds to it ensuring that all queries / concerns are answered via web chat.

Update account information and performs general maintenance upon customers request.

Understands customers needs and maximises opportunities to promote relevant products and services.

Exhibits promptness and politeness using the appropriate language while answering customer queries.

70% Customer Service 30% Up selling

 

Shift: Rotational Shift /Flexible to work in any shifts and timings
5 days working , 2 rotational offs

Minimum Eligibility: Graduate/HSC Freshers and experienced can apply

Location : Malad

 

Should be able to commute to Malad.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   upselling bpo voice chat process customer satisfaction customer service communication skills