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Support Engineer @ Infinite Computer

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 Support Engineer

Job Description

Must Have:
  • Proficiency in Tidal Job Scheduler and Workload Automation
  • Flexible to work in 24X7 rotational shifts
  • Advanced analytical and problem-solving skills to quickly identify and resolve job scheduling conflicts and similar problems
  • Ability to work independently in a remote setting and work as a team player
  • Excellent communication skills, problem solving skills, analytical skills and strong attention to detail.
  • Basic knowledge of Office 365 Suite (Microsoft Word, Excel, Outlook and Sharepoint)
  • Basic knowledge of creating incidents, working requests in ServiceNow application.

Good to Have:
  • Experience, understanding of scripting languages (SQL, Python, Powershell)
  • Understanding of Tidal Job Scheduler s system architecture or similar application.
  • Certification in Tidal Enterprise Job Scheduler or Workload Automation.

Educational Qualifications:
  • Bachelor s degree in computer science or related field

Job Description:
  • Responsible for monitoring, scheduling, implementing, maintaining Test and Production job schedules and on demand job requests
  • Analyze and understand individual job flows, with a primary focus on nightly critical path job flows. Reviews and validates production release schedules.
  • Reviews production requests with appropriate IS groups. Resolves discrepancies and dependencies.
  • Implement new job objects using the Repository in Tidal Job Scheduler Application. Uses checklists to determine job schedule setup
  • Monitors the processing of systems backup job(s).
  • Recognize scheduling conflicts, troubleshoot and resolve conflicts in job schedules
  • Assists systems and application development team in problem resolution.
  • Assists print operators with problems.
  • Create incidents against failed/problematic jobs and process requests in the ServiceNow platform
  • Responds to Tier 1 (helpdesk) support calls. Enters call data into the tracking system.
  • Identifies moderately complex ABEND problems and other issues with production and test jobs. Documents known information in problem report. Assesses impact of problem. Follows escalation procedures.
  • Analyzes job processing and recommends opportunities for improvement. Schedules and performs preventive maintenance procedures and simple repairs.
  • Monitors results to ensure that SLAs, as well as other quality metrics, are being met.
  • Monitors execution of the online batch schedule for mainframe and open systems.
  • Assists in development and execution of job schedule-related elements of disaster recovery plan. Assists in the restoration of data and software. Participate in disaster recovery tests.
  • Complies with security procedures. Leads shift turnover meeting to review status of open issues requiring resolution.
  • Communicate effectively and collaborate with different teams simultaneously ensuring job flow runs efficiently.
  • Responsible for maintaining and updating team procedure documentation. Maintains job documentation.
  • Maintains the technical library of computer operations documentation.
  • Participates in and sometimes leads special projects to implement new technologies and services.
Miscellaneous Responsibilities: Assist evening shift Help Desk team with answering phone calls and providing basic assistance and/or troubleshooting help.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: Infinite Computer
Location(s): Bengaluru

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Keyskills:   Computer science System architecture Automation Helpdesk Disaster recovery Scheduling Application development microsoft Monitoring SQL

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Infinite Computer

Infinite Computer Solutions India Ltd. Infinite Computer Solutions (India) Limited is a global service provider of Infrastructure Management, Intellectual Property (IP) leveraged solutions and IT services, with focus on Telecom, Media, Manufacturing and Healthcare Industries. Our services span f...