Client Relationship Management Executive
- Policybazaar
- 1 - 6 years
- Kochi
- 2 months ago
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Job Description
Key Responsibilities:
1. Client Relationship Management:
a) Build and maintain strong relationships with HRs.
b) Act as the primary point of contact for addressing client/employee inquiries and concerns promptly.
c) Conduct regular meetings with clients to assess satisfaction and identify opportunities for improvement.
d) Claim support and handholding of employees
e) Utilize CRM software for managing client information and interactions.
f) Work closely with the underwriting, claims, and customer service teams to ensure a seamless client experience.
2. Ideal candidate should have:
a) Prior customer servicing experience
b) Good communication skills
c) Proactive approach to resolve queries
d) Fluency in Malayalam language is must
Preferred candidate profile
- Bachelors degree in Business, Marketing, Insurance, Finance, or a related field; MBA preferred.
- Proven track record of account management
- Strong understanding of insurance products and services
- Ability to analyze data and make data-driven decisions
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: PolicybazaarLocation(s): Kochi
Keyskills: Client Servicing Corporate Insurance Client Coordination Claims Management TPA Insurance Broking Gpa Employee Benefits Gmc Client Relationship
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