Assistant Manager - Sales - Gurgaon
- Policybazaar
- 7 - 12 years
- Noida, Gurugram
- 8 months ago
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Job Description
Role & responsibilities
- Will be responsible to manage a team of 60-70 people along with TL's reporting to the same
- Will be responsible to manage hardcore telesales process
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
- Insurance Sales (Health/Motor/Life)
- Establish & Manage Relationships / Engagement with the Clients.
- Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
- To monitor and document the work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
- Ensure that all audit-related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach & mentor Team lead so that they are able to manage their teams better
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific business assigned.
Desired Skills and Experience-
- Must have experience into managing a telesales team of 50-60 people
- Must have onpapers experience as a AM
- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
- Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
- Insurance (Health/Motor) Sales
- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
- Ability to communicate and resolve issues that affect Performance Criteria
- Ability to lead employees on their team to performance of the Performance Criteria
- Demonstrated language fluency in English and Hindi
Interested candidates can share their updated resume at Ki*********n@po*********r.com
Job Classification
Industry: InsuranceFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: TelesalesEmployement Type: Full timeContact Details:
Company: PolicybazaarLocation(s): Noida, Gurugram+ View Contact
Keyskills: sales upselling cross sell telesales outbound process outbound sales upsell call center b2c sales cross selling inbound sales cross sales
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