Associate Product Consultant - Reposit
- Cvent
- 2 - 5 years
- Noida, Gurugram
- 11 months ago
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Job Description
- We have multiple Associate Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department across all three product areas: Event Management, Web Surveys and Supplier Network
- As our clients primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via email
- There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible
In This Role, You Will:
- Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business Gather client requirements for future releases of the product Create and maintain all product documentation Document all communication with the client in Cvent s CRM software Strive to meet weekly activity metrics as well as quarterly performance assessments
- Heres What You Need: Bachelor s degree with strong academic credentials Excellent communication skills (verbal and written) Experience in Blended Process that involves working on Custom tasks Projects - preferably travel hotel background Strong business acumen, ethics and high integrity Candidate must rank within the top 20% of their present team Experience in working on Microsoft Excel and Word
- Candidates should be ready to work night / late night shifts Must be articulate, organized, detail-oriented and have the ability to multi-task Quick learner, with a positive attitude and ability to work well within a team Work Hours: US Shifts - East Coast
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: CventLocation(s): Noida, Gurugram+ View Contact
Keyskills: Excel Web technologies Networking Event management blended process CRM
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