Process Trainer
- Policybazaar
- 1 - 6 years
- Mumbai
- 2 months ago
- Email to a friend
- Report this job
Job Description
Job Description Process Trainer - Insurance
Location Mumbai (West Malad) - Malayalam
6 Days Working
Job Responsibilities
- Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.
- Coordinate training schedule, set up, creation of training materials and follow-up.
- Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
- Responsible for providing the product knowledge on Health Insurance to all new joiners.
- Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
- Assist in delivery of on-going training programs
- Evaluate training and report on trainees
- Reviewing trainings performances and preparing participants score sheets
- Arrange for follow-up training, or report following training sessions
- Timely & constructive feedback and counselling of the trainees
- Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc
Desired Skills:
- Required from a training background
- Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.
- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
- Ability to communicate and resolve issues that affect Performance Criteria
- Ability to handle escalations from employees
- Ability to escalate issues to their supervisor or other internal departments
- Demonstrated language fluency in Malayalam
Candidate should be comfortable working from office 6days -
Mumbai - Infinity Tower Mindspace, 1-B, Zakeria Rd, behind Lakozy Toyota showroom, Malad, Rajan Pada, Ekta Nagar, Malad West, Mumbai, Maharashtra 400064, IndiaRole & responsibilities.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Bilingual / Multilingual Support - Voice / Blended
Employement Type: Freshers
Contact Details:
Company: PolicybazaarLocation(s): Mumbai
Keyskills: Malayalam Training Training Need Analysis Process Training Customer Service Training On Job Training Behavioural Training TNA TNI Product Training Classroom Training OJT Training Delivery
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in