Sr. Enterprise Platform Engineer
- Genesys
- 3 - 7 years
- Chennai
- 1 month ago
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Job Description
- Ability to diagnose platform-related issues and work with internal/external teams for resolution.
- Provide ongoing guidance to the Managed Service Provider to solve end user incidents and platform related issues. Conduct knowledge-sharing sessions to the Managed Service Provider.
- Maintain and update SOPs for enterprise tools and platform management.
- Identify and implement process improvements for increased efficiency with the suite of enterprise tools including Jira, Confluence, SharePoint, Messaging (Exchange/Mimecast), IIS Web Administration, SQL DBA knowledge, Globalscape/SFTP, Power Automate, and other cloud-based applications.
- Resolve escalated incidents from the Managed Service Provider and coordinate with third-party vendors when additional support is required.
- Develop and maintain scripts and automation solutions to improve efficiency in tool administration and reoccurring tasks.
- Collaborate with cross-functional teams to understand requirements and implement improvements for scalable and repeatable processes.
- Monitor tool usage to help define licensing needs and guide cost optimizations efforts.
Minimum Requirements:
- Bachelors degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered.
- 3+ years working with enterprise tools and managing complex integrations for large organizations.
- Strong analytical, problem-solving, and documentation skills.
- Excellent communication with the ability to collaborate effectively with technical and non-technical teams to resolve incidents and improve services.
- Demonstrated ability to drive change and implement process improvements.
- Certification with ITIL Foundations or familiarity with ITIL processes and ServiceNow ticket management workflows.
- Ability to work collaboratively in an Agile/DevOps environment.
- Experience with corporate applications such as Jira, Confluence, SharePoint, Messaging (Exchange/Mimecast), Globalscape, Power Automate is preferred.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Lead
Employement Type: Full time
Contact Details:
Company: GenesysLocation(s): Chennai
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Keyskills: Computer science Automation IIS Analytical Agile Genetics JIRA Project delivery Information technology Operations
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Genesys
Genesys International Corporation Limited-one of the leading Global provider of IT and GIS Consulting and Project Management Services.
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