Associate Lead Consultant
- Yash Technologies
- 7 - 12 years
- Hyderabad
- 8 months ago
- Email to a friend
- Report this job
Job Description
We are looking forward to hire SAP CRM Professionals in the following areas :
Job Title: SAP CRM Functional Consultant - AMS Project
Location: Hyderabad
Job Type: Full-Time
:
We are seeking a highly skilled SAP CRM Functional Consultant to join our Yash AMS project team. The ideal candidate will have extensive experience with SAP CRM 7.0 EHP 2.0 and a strong understanding of Activity Management, Marketing, Service, and ERMS (Email Response Management System).
Key Responsibilities:
Qualifications:
- Bachelors degree in Information Technology, Business Administration, or a related field.
- Minimum of 7+ years of experience as an SAP CRM Functional Consultant.
- In-depth knowledge of SAP CRM 7.0 EHP 2.0, including Activity Management, Marketing, Service, and ERMS.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Skills:
- SAP certification in CRM.
- Experience with other SAP modules (e.g., SAP ECC, SAP S/4HANA).
- Project management experience, particularly in AMS projects
- SAP CRM Implementation and Support:
- Lead the implementation and support of SAP CRM 7.0 EHP 2.0 modules within the AMS framework.
- Customize and configure SAP CRM solutions to meet ongoing business requirements.
- Provide continuous support and maintenance for SAP CRM projects, including troubleshooting and resolving issues.
- Activity Management:
- Design and implement activity management processes within SAP CRM.
- Ensure efficient tracking and management of customer interactions and activities.
- Develop and maintain activity management reports and dashboards.
- Marketing:
- Configure and manage marketing campaigns within SAP CRM.
- Analyze marketing data to optimize campaign performance.
- Collaborate with marketing teams to align CRM strategies with business goals.
- Service:
- Implement and support SAP CRM Service module.
- Manage service requests, service contracts, and service orders.
- Ensure timely resolution of customer service issues and enhance service delivery.
- ERMS (Email Response Management System):
- Configure and manage ERMS within SAP CRM.
- Automate email response processes to improve customer communication.
- Monitor and analyze email response metrics to enhance efficiency.
- AMS Project Management:
- Coordinate with AMS project teams to ensure seamless integration and support of SAP CRM solutions.
- Monitor and manage AMS project timelines, deliverables, and resources.
- Provide regular updates and reports to stakeholders on project status and performance.
Our Hyperlearning workplace is grounded upon four principles
- Flexible work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Stable employment with a great atmosphere and ethical corporate culture
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: Yash TechnologiesLocation(s): Hyderabad+ View Contact
Keyskills: Business transformation Project management Analytical SAP CRM Agile Manager Technology Customer service Management Troubleshooting Information technology
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in