Dy Manager Business Analyst - Salesforce @ Yash Technologies

Responsibilities:

• Partner with functional experts from across the business to build requirements/user stories

• Consult with business stakeholders on new solutions and assist in implementation of these solutions on the Salesforce platform

• Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities

• Make recommendations on improvements to the user experience and increase system adoption

• Review the content of each new release and its impact on business processes and report back weekly on with status updates to the Executive team

• Experience in troubleshooting issues related to project functionality, data, or system performance

• Generating reports and dashboards to track key performance indicators (KPIs) and provide data-driven insights

• Creating custom fields, page layouts, reports, dashboards, and workflows

• Partner with functional experts from across the business to build requirements/user stories

• Clearly communicate release and functionality status, issues, risks, plans

Qualifications:

• The candidate must have at least 6+ years of experience as a Salesforce Business Analyst

• Must have worked at least in Sales Cloud and Service Cloud

• Planning and overseeing Salesforce projects to ensure they're completed on time and within budget

• Must have hands-on experience in Administration and Configuration skills in Salesforce

• Should be good at analysing and eliciting requirements, business case definition, requirement writing, requirement review, wireframing, problem solving

• Need to understand Agile, Jira and Confluence

• Have Salesforce certifications is a plus

• Should understand these Salesforce technical skills

• Reports and dashboards

• CRM

• Platform

• Sales Cloud

• Service Cloud