Operation Manager-Sales (B2C)
- Policybazaar
- 10 - 14 years
- Bengaluru
- 2 months ago
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Job Description
We are looking for a results-driven Manager Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.
Roles and Responsibilities:
- Operations & Sales Management
- Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets.
- Set, track, and achieve sales and performance KPIs, ensuring SLA adherence.
- Establish and maintain strong client relationships, acting as the primary point of contact for engagement and reporting.
- Drive sales strategies, monitor performance metrics, and take corrective actions to optimize outcomes.
- Lead daily operations, ensuring timely follow-ups on customer inquiries and escalations.
Team Leadership & Performance Management
- Directly manage team leaders and agents, ensuring effective resource allocation and goal setting.
- Conduct performance reviews, training sessions, and coaching programs to enhance employee capabilities.
- Monitor team adherence to company policies, including attendance, leave schedules, and productivity metrics.
- Implement employee development initiatives such as mentoring and career progression plans.
- Hire and onboard team leads and managers, ensuring smooth induction and integration into operations.
- Client & Stakeholder Management
- Build strong partnerships with clients by ensuring operational alignment with their expectations.
- Conduct weekly and monthly review meetings to track progress and identify areas of improvement.
- Implement escalation and governance models to streamline communication and issue resolution.
- Collaborate with internal departments to enhance service delivery and operational efficiency.
- Process Improvement & Compliance
- Identify and drive continuous improvement initiatives to optimize sales and service quality.
- Ensure compliance with audit requirements, security policies, and operational standards.
- Develop and enforce best practices to maintain high levels of employee and customer satisfaction.
ISMS Responsibilities:
Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads
Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective
Ensure the safeguarding of information in their possession
Accepts responsibilities for the operation and protection of information assets
Perform the work as delegated by the by the Function Head
Desires Skills and Experience:
Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable.
Prior experience in managing large sales teams in a contact center environment.
Familiarity with CRM tools and sales analytics platforms.
Strong leadership and team management skills.
Proven track record in B2C sales, tele-sales, and contact center operations.
Ability to analyze data, solve problems, and drive performance improvements.
Excellent communication (verbal & written) and interpersonal skills.
High level of integrity, action orientation, and perseverance.
Strong financial acumen and ability to manage P&L metrics.
Ability to handle sales pressure, motivate teams, and drive results.
What do we offer?
Opportunity to earn good incentives
Endless growth opportunity
GMC Group Medical Coverage
Group Personal Accident Insurance
Gratuity
Wellness Programs
Interested candidates can share their updated resume at Ki*********n@po*********r.com
Job Classification
Industry: InsuranceFunctional Area / Department: Sales & Business Development
Role Category: Retail & B2C Sales
Role: Sales Head (B2C)
Employement Type: Full time
Contact Details:
Company: PolicybazaarLocation(s): Bengaluru
Keyskills: Sales upselling Call Center Management call center operations B2C Sales team handling outbound process sales process upsell Online Sales call center Revenue Generation sales operations contact center operations cross sell telesales outbound sales
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