Technical Support Specialist
- Infinite Computer
- 6 - 12 years
- Bengaluru
- 2 months ago
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Job Description
Skill:5+ Yr of relevel experience in Microsoft Azure portal identity access management Technical Support Specialist with strong verbal, written communication skill
- Support Microsoft Windows 11operating systems (installation, configuration, management, and troubleshooting)
- Support Microsoft 356 Suite of products.
- Extensive knowledge managing Microsoft Azure portal identity access management.
- Managing user access in various platforms.
- Reviewing system error logs and user-reported errors.
Responsibility
- Helpdesk Support
- Troubleshooting
- Microsoft Windows 11operating systems (installation, configuration, management, and troubleshooting)
- Extensive knowledge managing Microsoft Azure portal identity access management.
Shift Timing EST 8 AM to 6 PM (5.30 PM IST to 3.30 AM) Detailed JD:
Responsibilities include but are not limited to:
Be the first point of contact for technical assistance.
Provide technical support for Panoramic Health employees, clients, and contractors.
Providing timely and accurate updates to stakeholders regarding the status of incidents and requests.
Install, configure, maintain hardware and computer peripherals.
Install, upgrade, maintain operating systems and computer software.
Troubleshooting end-user networking and connection issues.
Provide advanced troubleshooting of end-user hardware and software platforms, utilizing built in Microsoft internal
tools and logging.
System access management (login creation and management)
Abide by, and enforce, all company policies including information security policies.
Participate in IT strategic planning activities to help develop the I.T. roadmap.
Offer creative/innovative workarounds, ideas, and solutions to technical and procedural challenges.
Communicate clearly and professionally in both written and verbal formats.
Create and document proper installation and configuration procedures when necessary.
Support Microsoft Windows 10/11operating systems (installation, configuration, management, and troubleshooting)
Support Microsoft 356 Suite of products.
Extensive knowledge managing Microsoft Azure portal identity access management.
Managing user access in various platforms.
Adhering to Service Level Agreements, KPI s and Metrics outlined on the Service Desk.
Reviewing system error logs and user-reported errors.
Perform other job-related duties as assigned or as needed. JOB REQUIREMENTS
Bachelor s degree in Computer Science or Information Technology or 3-5 years Proven work experience as an IT
Service Desk Analyst.
Knowledge of common operating systems, software applications, and remote connection systems. Ability to install,
configure, support, and troubleshoot Microsoft Windows 10 and greater is a requirement.
Ability to solve end-user hardware and software issues independently.
Excellent interpersonal skills.
Excellent written and verbal English language communication skills.
Excellent documentation skills.
Resourceful problem solving.
Current Microsoft/ CompTIA Certified is desired but not required. Additional Qualifications
Networking and Telephony (ShoreTel/Mitel, Ring Central) Knowledge and experience are a plus.
Experience with HIPAA security and privacy requirements are a plus.
Experience managing, and data encryption solutions.
Experience with managing workstation patching and anti-virus is a plus
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Infinite ComputerLocation(s): Bengaluru
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Keyskills: Computer science Service level Networking Helpdesk Access management Configuration management Information security HIPAA Information technology Technical support
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Infinite Computer Solutions India Ltd. Infinite Computer Solutions (India) Limited is a global service provider of Infrastructure Management, Intellectual Property (IP) leveraged solutions and IT services, with focus on Telecom, Media, Manufacturing and Healthcare Industries. Our services span f...
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