Service Desk Engineer (Spanish Support)
Excellent oral written communication (Spanish English)
Knowledge in Windows AD
Knowledge in Exchange Server / Office 365
Knowledge in ID creation and ID management
Knowledge on SD ticketing tool Citrix account creation
Call handling experience flexible to shifts
Roles Responsibilities
Ensure 100% availability of resources as per SOW
Standardize the Service Desk operations and implement best practices
Primary skills (Preferred)
Knowledge in Troubleshooting OS / Hardware related Issues.
Knowledge in Troubleshooting Application Related issues.
Strong understanding on ID management and request management
Secondary skills (Preferred)
Knowledge of MS Office products (Teams, Word, Excel, PowerPoint, Outlook)
Knowledge on AD account management via AD (Addition, termination Modification)

Keyskills: Ticketing Service desk Spanish Account management SOW Windows Troubleshooting MS Office Powerpoint office 365
Gavs Technologies Private Limited GAVS Technologies (GAVS) is a global IT services & solutions provider enabling digital transformation through infrastructure solutions. Our services include automation led infrastructure services, enabled by smart machines, DevOps & predictive analytics....