Officer - Customer Service/ Associate Manager @ Careernet

Job Description

EXCITING OPPORTUNITY WITH A REPUTED BANK IN CHENNAI - ONE OF THE TOP 10 BANK IN INDIA

Designation: Officer - Customer Service/ Associate Manager - Customer Service

Industry: Banking Sector/ BPO

Experience: Fresher's to 6 yrs.

Graduation: Graduate (Any Stream) - No Arrears

Location: Chennai (Karapakkam Office)

Language Proficiency: English & Hindi (Mandatory)

Job Role:

• Answer inbound calls and assist customers with their Queries/Request/Complains.

• Raise Request & Complaints on behalf of the customer in the CRM tool.

• Generate leads and educate customers about new products & their benefits.

• Maintain and adhere to compliance guideline.

• Capture problem indicators, highlight and suggest improvement.

• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

• Maintain adequate knowledge levels on products, processes and systems used.

• Ensure sales target are met.

• Display Time flexibility towards shifts as per the requirement.

Skills:

• Excellent verbal communication skills

• Ability to comprehend, capture as well as interpret basic customer information

• Strong customer service focus

• Knowledge of banking/cards preferred

Other Details:

Open to work in rotational shifts / rotational offs

For more details and information please do contact below number:

Name : Diphna

Contact No: 9043567***

You can even send your resume to the below mentioned email ID: di************h@ca******t.co.in

Perks and Benefits

Performance Incentives+ Annual Bonus+Appraisals

Job Classification

Industry: Banking, Financial Services, Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Careernet Technologies Pvt Ltd
Location(s): Chennai

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Keyskills:   bpo service industry inbound calls Voice Process sales phone banking inside sales Domestic Voice Process lead generation Contact Center customer service management Domestic BPO communication skills crm International BPO International Voice Process