Onboarding Specialist - Mid Market Success
- Cvent
- 2 - 7 years
- Noida, Gurugram
- 8 months ago
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Job Description
- We're looking for Onboarding Specialists on the Client Success team, who are responsible for guiding our new clients in their use of the Cvent platform
- As an Onboarding Specialist, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience
- This is a great opportunity to build a career at a company that is transforming its industry
- Onboarding Specialists serve as our clients first and primary point of contact
- In this role, you will be responsible for making a strong first impression on our clients during the first weeks and months of their onboarding journey and exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent s software
- Onboarding Specialists spend 75 percent of the day assisting clients on the phone and/or via email, in addition to other special products and daily activities
- The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment
- we're looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service
- Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems
In This Role, You Will:
- Initiate a successful customer journey by understanding client goals and translating that knowledge into event and account setup
- Conduct a re-onboarding when appropriate for existing clients Conduct personalized web-based training for new Cvent users
- Demonstrate detailed product knowledge when assisting clients both on the phone and via email
- Drive platform adoption and offer best practice tips through completion of the client s onboarding experience
Heres What You Need:
- Bachelors degree with strong academic credentials Customer Success/ Client Success background is required (No Customer service)
- Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
- Excellent communication skills (verbal and written)
- Excel at developing relationships over the phone and in person
- Strong business acumen, ethics and high integrity
- Strong product knowledge of the Cvent Event Platform
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: Background VerificationEmployement Type: Full timeContact Details:
Company: CventLocation(s): Noida, Gurugram
Keyskills: Training Translation Excel Web technologies Email marketing Psychology Customer service Advertising
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