Senior Support Engineer
- Infinite Computer
- 3 - 10 years
- Hyderabad
- 9 months ago
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Job Description
- We are looking for experienced Level 3 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment
- The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools
- Key Responsibilities:Level 2 Responsibilities:Provide advanced technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange
- Support EHR/EMR applications (eg, Epic, Cerner, Meditech) and healthcare software
- Assist with VPN, Citrix, and remote desktop troubleshooting
- Manage user accounts, password resets, and access requests in AD and hospital systems
- Install, configure, and maintain hospital workstations and peripherals
- Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc)
- Escalate complex issues to Level 3 engineers as needed
- Level 3 Responsibilities:Diagnose and resolve complex infrastructure, networking, and application issues
- Manage and maintain Active Directory, Group Policies, and Domain Services
- Administer and troubleshoot VMware, Hyper-V, and Windows Server environments
- Support and maintain healthcare IT applications, integrations, and middleware
- Troubleshoot networking issues (DNS, DHCP, VLANs, firewalls, VPNs, Wi-Fi)
- Perform server maintenance, patching, and security updates
- Work with electronic health records (EHR/EMR) teams to resolve application issues
- Develop automation scripts using PowerShell or equivalent tools
- Participate in incident response, disaster recovery, and cybersecurity initiatives
- Required Skills & Experience:Level 3 Requirements: 5-8+ years of experience in healthcare IT, service desk, or system administration
- Expertise in Windows Server (2016/2019/2022), VMware, and Hyper-V administration
- Strong knowledge of networking (firewalls, VLANs, DNS, DHCP, VPNs, Wi-Fi)
- Experience managing EHR/EMR systems, healthcare middleware, and databases
- Familiarity with ITIL frameworks, change management, and cybersecurity policies
- Ability to automate tasks using PowerShell, Ansible, or Python
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Infinite ComputerLocation(s): Hyderabad
Keyskills: VMware Automation Networking VPN Active directory DNS Middleware Technical support Python System administration
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Infinite Computer Solutions India Ltd. Infinite Computer Solutions (India) Limited is a global service provider of Infrastructure Management, Intellectual Property (IP) leveraged solutions and IT services, with focus on Telecom, Media, Manufacturing and Healthcare Industries. Our services span f...
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