Associate Support Engineer @ Infinite

Job Description

Designation :- Associate Support Engineer
Qualification:- BCA/ BSc
Ready to work shifts and flexible hours.
Good written and verbal communication skills.
CTC 3.5 LPA
Work Location:- Noida

probation Period:- 3 Months
Stipend:- 18000/-
Service Bond:- 2 year /2 lakh( Penalty if broke the bond)

Job description :
Associate Support Engineer Responsibilities:
Roles and Responsibilities
Diagnose and quickly resolve a wide range of Windows applications issues.
Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System.
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner.
Customize & configure desktop hardware to meet specifications and business standards.
Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
Strong organizational skills and ability to multi-task in a small business environment
Team players must be able to work with people within and outside of the IT department.
Customer service oriented.
Must be willing to work in night shifts and 24/7 operating hours, cab facility will be provided within 30KM.

Primary Skills:

• Email/Chat supports the users, creating tickets and resolving issues.
• Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
• Assist users with technical issues in patient care systems.

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Keyskills:   Email Chat Ticketing Tools Technical Support Ticket Management Troubleshooting