Technical Operations Manager @ Secure Network

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Technical Operations Manager

Secure Network
5 - 6 years
Chennai
8 months ago
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Job Description

Oversee firewall, endpoint security, implementation, migration, and upgrade projects across single and multi-location environments.
Coordinate and track onsite engineers client visits to ensure scheduled adherence and performance.
Manage ticket workflows, ensuring timely responses, escalations, and resolution efficiency.
Monitor customer support metrics (ticket volume, response times, issue resolution) to enhance service quality.
Handling Shift Management.
Managing with employee skill development would be an added advantage.
Managing Workflow Optimization.
Guide and mentor engineers on ticket handling, customer communication, and troubleshooting best practices.
Implement and manage team to track engineer performance and enhance motivation.

Requirements

Qualifications:

Bachelors degree in Computer Science, IT, or related field (Masters would be a plus).
5+ years in technical operations, including 3+ years in leadership roles.
Certifications (Preferred): ITIL, PMP, Scrum Master.- Any one is Mandatory.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Secure Network
Location(s): Chennai

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Keyskills: Computer science PMP Technical operations Workflow Issue resolution Customer support Scrum Troubleshooting Service quality Firewall

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Secure Network

Secure Network Solutions India

Technical Operations Manager @ Secure Network

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