International Customer Support @ cresta kans

Job Description

International Customer Support Voice & Chat Process
Location: Mohali / Chandigarh
Company: Leading MNC (US Process)
Work Days: 5 Days
Shift Timing: Night Shift
Compensation: Up to 32,000 CTC + Incentives + Night Allowance
Facilities: Cab Service | Health Insurance | Global Work Culture

 

Key Responsibilities:

• Handle inbound and outbound calls or chats from international customers

• Resolve queries, complaints, and technical issues in a timely and professional manner

• Maintain detailed and accurate records of interactions

• Meet performance targets including response time, resolution time, and customer satisfaction

• Collaborate with internal departments for escalations or follow-ups

• Deliver exceptional customer service and represent the company with professionalism

Requirements:

• Excellent spoken and written English communication skills (mandatory)

• Graduate in any discipline (preferred)

• Ability to work in night shifts and handle pressure effectively

• Basic computer knowledge and typing speed of 25-30 WPM

• Strong interpersonal skills and customer-centric mindset

Why Join Us

• Global exposure with a US-based client
• 5-day work week
• Attractive salary + performance-based incentives
• Cab facility for both sides
• Medical insurance and other employee benefits
• Growth opportunities and training support

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Keyskills:   problem solving call center operations customer service operations voice process time management communication skills chat process domestic bpo international call center