Senior Engineer, Technical Operations
- FourKites India
- 4 - 9 years
- Chennai
- 4 years ago
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Job Description
Role Summary:
You will be primarily responsible for the uptime of our products & platform. You will be troubleshooting and identifying the root cause of issues, in case of any down time. The ideal candidate needs to have strong hands-on experience in production support & integrations.
Roles & Responsibilities
- Provide world class 24x7 support, including on call rotation, extensive troubleshooting tasks, with responsibilities covering multiple product lines.
- Experience in "follow-the-sun" support model.
- Become an SME in application support including the associated code and assist the team to resolve complex issues including bug fixes.
- Drive incident, problem management and root cause analysis within the defined SLAs.
- Develop, monitor and respond to all alerts for production systems.
- Develop troubleshooting documentation for production support resources.
- Ability to work independently to resolve technical & infrastructure issues reported by customers and internal teams.
- Work with customer support teams on sales, implementation, customer support & on-boarding tasks.
- Create documentation on application workflow, common troubleshooting, debugging steps, best practices and deliver trainings to other engineers in the team.
- Mentor, coach and assist juniors in the team, be a role model.
- Partner with development teams to resolve complex issues.
Experience (Must have)
- 4 to 6 years of experience in development/production support experience.
- Strong working experience in New Relic, Signal FX, Data Dog & Cloud Watch
- Experience in creating/supporting Restful APIs
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
- Self-motivated, independent, and high-performance individual, with ability to learn new technologies and become productive extremely fast.
- Experience participating in 24x7 on-call rotations.
- Willingness to work in different shift timings.
Experience (Nice to have)
- Good knowledge on unified log management systems like log entries, log stash, sumo logic & grey log.
- Programming experience in Ruby on Rails, GoLang or Java is a plus.
- Experience leading a small team
- AWS/Azure or any cloud infrastructure working experience.
Educational Qualification: Graduate with B.E/M.Tech/B.Tech/MSc or MCA background
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not Required, B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: FourKites IndiaLocation(s): Chennai
Keyskills: scripting l2 support new relic 24X7 Application Support L3 Engineer Problem Management aws Production Support Monitoring Tools
FourKites India
Why FourKites?Be a part of the emerging team and do something that matters. With the first of its kind, FourKites provides comprehensive innovative real-time tracking and supply chain visibility solutions across transportation modes and digital platforms. Using FourKites, the shipper...
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