*Skill required: Payroll - Payroll Process Design
Designation: Payroll Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years What would you do? The Payroll Sr Analyst will be responsible to manage end to end payroll for client by making sure payroll is processed Accurate and On-time. Also, Responsible to Manage Team and Client Stakeholders.
Key Responsibilities
Knowledge of Payroll laws (e.g., US W4/W2, final paycheck, state agreements).
Strong understanding of Payroll controls and checks.
Knowledge of ERP apps like SAP, Workday, PeopleSoft is a plus.
Proficient in Excel (Vlookup, Pivot tables).
Payroll certification is a plus.
Understand process metrics (SLA, KPI, OLA).
Escalate issues and seek advice when needed.
Ensure Business Continuity and Disaster Recovery plans are up-to-date.
Create plans and schedules for tasks and projects.
Document progress, issues, and agreements.
Support root cause analysis and corrective actions.
Participate in Knowledge Transfer for processes.
Update process dashboards and
Update process dashboards and attend business meetings.Support client visits and propose process improvements.
Collaborate with internal and third-party teams.
Team Development
Ensure team is properly staffed with skilled resources.
Guide team members on responsibilities, career, and succession planning.
Set clear performance metrics and reward achievements.
Support training for regional teams and onboard new members.
Boost team morale with bonding exercises.
Address people-related queries and liaise with HR.
Ensure team understands their goals and performance evaluation.
Retain talent and establish growth paths.
Resolve issues through the escalation process.
Additional Responsibilities
Lead or assist in analyzing and reporting responsibilities.
Participate in activities or projects for the team.
Help manage and report on specialist budget.
Define standards and reusable approaches across functions.
Provide strong customer service and be a role model.
Supervise less experienced team members when needed.
Assist in creating annual team objectives.
Help with the interview process for new hires.
Processes
Manage Payroll inputs, reports, controls, and inquiries.
What are we looking for? Knowledge/Skills Requirements:
Good organizational & prioritisation skills.
Analytical and problem-solving skills.
Multi-cultural awareness.
Passion for customer service.
Team player.
Client/Stakeholder Management
Results & detail-oriented
Focus on high data accuracy.
Quality driven in communications and all system transactions.
Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Good written and verbal skills. Strong English language communication skills
Excellent Customer Service skills
Core Competencies
Professional Qualities
Good oral and written communication skills
Ability to identify and effectively use resources
Excellent customer service skills
Operational Excellence skills
Keyskills: Global Payroll Payroll Payroll Processing Team Development SAP PeopleSoft Disaster Recovery final paycheck International Payroll Workday US Payroll US W4/W2 state agreements Payroll laws Business Continuity
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