Manager - Client Engagement - Commercial
- Pharmarack
- 2 - 5 years
- Mumbai
- 8 months ago
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Job Description
Designation Manager -Client Engagement
Location - Mumbai
About the job: What are we looking for
As a Client Engagement Specialist, you will be the primary point of contact for our clients,
ensuring their needs are met and their expectations exceeded. Your goal will be to ensure clients
are fully satisfied, engaged, and supported throughout their journey with us. You will play a
crucial role in enhancing client satisfaction, driving engagement, and fostering long-term
relationships.
- We are looking for a Manager -Client Engagement, who is responsible for managing execution
of various projects in Data analytics spaces.
- These projects are executed for enterprises in healthcare or Consumer Healthcare companies.
- Interact very closely with backend tech & product team members to execute the projects
successfully and ensure client satisfaction.
- Interact very regularly with clients to ensure that there are no gaps in the expectations verses
deliverables
What Youll Do? as Manager -Client Engagement, well look to you to manage following
responsibilities:
- Client Relationship Management: Serve as the primary contact for assigned clients,
addressing their needs and concerns with professionalism and care. Ensuring successful
Execution of the project.
Onboarding and Training:
- Guide new clients through the onboarding process, providing training and resources to ensure a
smooth transition and effective use of our products/services. Prepare a realistic timeline &
project plan for various projects and get buy-in from internal and external stakeholders
Issue Resolution:
- Ensure client satisfaction by proactively identify and resolve client issues, needs / pain points,
working closely with internal teams to provide timely solutions.
Engagement Strategy:
- Design and implement initiatives to boost client engagement and satisfaction, including regular
check-ins and customized solutions.
Collaboration:
- Coordinating with clients IT team and our internal tech and product teams, so that all the data
transfer (to and fro) are automated.
- Work in close coordination with the business development team and ensure smooth
onboarding of new clients
Product Development:
- Providing inputs in building newer tech products / business analytics platforms for the
companies; includes improvement in features of the existing products
- Thinking of innovative products that can be built using PHARMARACK strengths in
technology and network
What You'll Need A strong candidate will have or show
- At least 2-5 years of experience in an IT Systems, SaaS products, Healthcare Consulting,
Healthcare marketing, Strategy or BD, Selling Analytics solutions in marketing or client
servicing
- Proven ability to work and effectively communicate with senior client team members and line
of business representatives
- Excellent communication and documentation skills
- A Degree in Pharmacy, Medicine, Computer Science, Engineering or a related field
- MBA / PGDM or equivalent degree in IT Management will be preferred
- Strong presentation skills
- Proficient in Microsoft Excel & PowerPoint
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: PharmarackLocation(s): Mumbai
Keyskills: Client Engagement Project Management Delivery Management
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A first of its kind, Pharmarack is a commerce to insights technology company uniquely anchored by 17 leading Indian Pharma companies accounting for more than 50%+ the industry focused on strengthening the pharmaceutical distribution and supply chain ecosystem. Incidentally, not only is Pharmarack I...
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