Customer service Executive-Voice process
- Fareportal
- 1 - 6 years
- Delhi, NCR
- 11 months ago
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Job Description
About Fareportal:
Fareportal is a global travel technology company, powering some of the worlds best-known travel brands including CheapOair and OneTravel. We blend cutting-edge technology with expert customer service to deliver unbeatable travel deals and experiences. Job Summary: We are seeking energetic and customer-focused individuals to join our Customer Service Voice team. Youll be the first point of contact for our customers, assisting them with their travel bookings, modifications, queries, and post-booking support.
Key Responsibilities:
- Handle inbound and outbound customer calls for flight bookings, changes, cancellations, and general queries.
- Provide accurate information and resolve customer issues in a timely and professional manner.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Document customer interactions in internal systems.
- Adhere to process guidelines and quality standards.
Required Skills & Qualifications:
- Excellent communication skills in English (verbal).
- Graduate in any extreme Mandate.
- Min. 9 Months Recent International voice experience.
- Ability to work in a fast-paced environment and handle pressure.
- Willingness to work in rotational shifts, including weekends and night shifts(24X7)
- Prior experience in a travel industry is an advantage but not mandatory.
Perks & Benefits:
- Competitive salary and uncapped incentives.
- Health insurance and other benefits.
- Extensive training and growth opportunities.
- Dynamic work culture with international exposure.
- Free Both Side Cabs;
- Free Meals
- 5 Days Working;
Interested candidates with good communication can share their resumes at [Sh*************i@fa*******l.com] and may call on 9311701***
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: FareportalLocation(s): Delhi, NCR
Keyskills: travel voice International Voice Process Customer Service Travel Process GDS Us Voice Process International Calling Amadeus
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