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Chief Manager - Credit | E-commerce Partnerships @ TVS Credit Services

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 Chief Manager - Credit | E-commerce Partnerships

Job Description

Job Purpose:


This role is responsible to oversee credit risk strategies for e-commerce lending programs. The role requires deep expertise in credit risk, underwriting models, and portfolio monitoring, particularly in partnerships with e-commerce platforms for Buy Now Pay Later (BNPL), Personal Loans, or Co-branded Credit products.


Key Responsibilities:


  • Design and manage credit policies for customer acquisition through e-commerce platforms.
  • Analyze partner-sourced customer profiles and define risk segmentation frameworks.
  • Collaborate with credit bureaus, data science, and analytics teams to develop scorecards and alternate data models.
  • Monitor key performance indicators (KPIs) for the e-commerce lending portfolio: approval rates, default rates, vintage analysis, etc.
  • Work closely with product, risk, and partner teams to fine-tune underwriting rules based on evolving trends.
  • Conduct periodic reviews of credit performance at a cohort, product, and partner level.
  • Ensure regulatory and internal compliance in all customer onboarding and decisioning processes.
  • Support the launch of new products in collaboration with tech and product teams by providing credit risk input.

Job Requirements:


  • Graduate / Postgraduate in Finance, Economics, Engineering, or related field
  • 8+ years of experience in credit risk or underwriting, preferably in fintech or digital banking environments.
  • Experience in managing credit programs tied to e-commerce or digital channels
  • Exposure to digital lending APIs and onboarding journeys
  • Experience in co-lending or third-party origination models
  • Strong grasp of consumer lending credit risk principles (unsecured lending, EMI financing, BNPL, etc.)
  • Knowledge of e-commerce customer behavior and alternative data sources (digital footprint, transaction data)
  • Familiarity with credit decisioning tools and rule engines (e.g., Experian Hunter, FICO, custom engines).
  • Proficiency in data tools: SQL, Excel, SAS, Python (preferred)
  • Excellent problem-solving skills and ability to work cross-functionally with internal and external stakeholders

Job Classification

Industry: Financial Services
Functional Area / Department: BFSI, Investments & Trading
Role Category: Lending
Role: Risk Manager
Employement Type: Full time

Contact Details:

Company: TVS Credit Services
Location(s): Chennai

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Keyskills:   Credit Risk Buy Now Pay Later Co-branded Credit Digital Lending E-commerce Personal Loan Risk Segmentation

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TVS Credit Services

TVS Credit Services Limited