Associate - Patient Experience Management
- Manipal Hospitals
- 2 - 5 years
- Bengaluru
- 8 months ago
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Job Description
We are seeking a motivated and detail-oriented candidate to join our dynamic team at Manipal Hospitals. The ideal candidate will assist in various support functions across departments, contributing to the overall smooth and efficient operations of the hospital. This is an excellent opportunity for individuals looking to develop their careers in healthcare and make a meaningful impact in our patients' lives.
Roles and Responsibilities
1. **Patient Care Support:**
- Assist in the preparation and ongoing care of patients in various departments.
- Support nursing staff in monitoring patient vital signs and documenting changes. 2. **Administrative Duties:**
- Assist in managing patient records and ensure accuracy and confidentiality.
- Facilitate the scheduling of appointments and follow-up visits for patients. 3. **Collaboration with Healthcare Team:**
- Work alongside doctors, nurses, and other healthcare professionals to provide comprehensive patient care.
- Participate in team meetings and contribute to care planning and discussions. 4. **Patient Interaction:**
- Serve as a point of contact for patients, providing information and addressing inquiries regarding their care and treatment.
- Assist patients in navigating hospital services and facilitate communication between patients and healthcare providers. 5. **Inventory and Supply Management:**
- Help in maintaining inventory levels of medical supplies and equipment in assigned areas.
- Assist in restocking supplies as needed to ensure the smooth operation of healthcare services. 6. **Compliance and Safety:**
- Adhere to hospital policies and procedures, ensuring compliance with healthcare regulations and standards.
- Participate in training and workshops related to safety protocols and infection control measures. 7. **Documentation and Reporting:**
- Accurately document patient interactions, treatment plans, and any other relevant information as per hospital protocols.
- Report any concerns or observations regarding patient care or issues within the hospital environment. 8. **Continuous Learning:**
- Stay updated on best practices and advancements in healthcare through ongoing training and professional development.
- Participate in educational programs and workshops provided by Manipal Hospitals. 9. **Customer Service:**
- Provide exceptional customer service to patients and their families, ensuring a positive experience within the hospital.
- Address and resolve patient complaints or concerns in a timely and empathetic manner. 10. **Multidisciplinary Team Support:**
- Aid in coordinating care across various departments, ensuring seamless transitions and continuity of care for patients.
- Support special projects and initiatives aimed at improving patient outcomes and service quality.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Manipal HospitalsLocation(s): Bengaluru
Keyskills: service quality employee relations customer service policies control training monitoring inventory patient care transition sales coordination healthcare customer support operations employee engagement recruitment compliance performance management communication skills
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At Manipal Hospitals, we are devoted towards clinical excellence, patient centricity, and ethical practices. Our commitment to clinical excellence is palpable in the high calibre of our team of medical practitioners. Our nursing staff and paramedical professionals are highly competent and provide ...
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