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Director Delivery @ Capgemini

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 Director Delivery

Job Description


Primary SkillsKey accountabilities and responsibilities include:
  • 15- 20 Years of relevant industry/domain experience.
  • Strong understanding of business process in an outsourcing context. Knowledge of majority of the following processes is mandatory namely Finance Accounting, HR services, Supply Chain and Customer operations
  • Be the key face to the client from an end-to-end delivery perspective
  • Ability to work with the Offshore and nearshore teams in a collaborative manner to ensure the client objectives are met.
  • Strong Delivery management work towards creating a no surprise delivery environment
  • Drive the Transformation mindset at the client end
  • Create and drive a clear Transformation agenda and roadmap for every client managed
  • Explore market, learn from industry and client to bring in the best of the breed technology
  • Think out of the box and think about the future path for delivery
  • Work closely with client team to drive active growth within portfolio
  • Represent delivery in client pursuits and display a very strong delivery leadership
  • Develop more leaders who can succeed, win and bring sustainable growth
  • Drive a merit-based performance culture where performance is immediately rewarded, and non-performance is immediately fixed
  • Financial performance Drive margin improvement through organic improvements (Technology like RPA and machine learning tools as prime focus to drive margins) Secondary Skills15 - 20 yrs. of proven experience in BPO / shared serviced / business process
  • Should have led large client delivery/portfolio delivery
  • Should have personally led large transformation programs for client that includes process and technology refresh (RPA / Machine Learning tools like chat bots, NLP)
  • Leadership skills in a multicultural environment managing Global/Regional Delivery
  • Proven experience in a global complex BPO environment and multi service line deals
  • Ability to influence at senior business levels within the organization which includes functions outside the core delivery
  • Strong relationship building, communication, and influencing skills
  • Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as act and produce desired outcomes with limited direction
  • Strong commercial awareness and project management ability
  • Experience in change managementDesirable Skills and Experience Experience with solution design/transition management/ Six SigmaMEASURES OF SUCCESS: Exceeding margin goals for the portfolio through sustainable technology interventions and productivity improvements
  • Delivery led Sales and sequential account growth
  • Customer satisfaction and in the process make every client in the portfolio a referenceable client
  • Keeping the key talent in organisation (Lower attrition rate on Key talent)
  • Keeping overall attrition of teams lower Anticipate turnover to proactively mitigate delivery issues

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Strategic & Top Management
    Role Category: Top Management
    Role: CTO
    Employement Type: Full time

    Contact Details:

    Company: Capgemini
    Location(s): Kolkata

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    Keyskills:   project management relationship building delivery management commercial awareness transition management six sigma rpa finance accounting supply chain accounting machine learning change management sales financial reporting taxation finance

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