Investigation Specialist, ROW IB @ Amazon

ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs Our teams objective is to provide the accurate resolution to all the sellers and fulfillment centres This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company Come help build a world class services with Amazon ins customer centric focus applied to the Seller experience The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner An Investigation Specialist provides timely resolution to the issue in hand by researching, querying internal tools and by taking real-time decisions An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends, and be able to drive seller experience without compromising on time The candidate should have the basic understanding of inbounding and should be able to communicate clearly in English in the written and verbal formA day in the life
An Investigation Specialist is responsible for conducting assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools This requires a high level of ownership throughout the investigation life cycle by facilitating flow of information, reporting progress and identifying blockers & providing resolutions An Investigation Specialist will insist on high standards by effective deep dive to summarize findings and proposing solutions by identifying gaps and risks in current mechanismsAbout the team
Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management - Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL - #Minimum 2 years of experience in Operation- #Good Deep diving skills Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region you re applying in isn t listed, please contact your Recruiting Partner