Technical Program Manager, Training Infrastructure
- Sailpoint Technologies
- 6 - 11 years
- Pune
- 1 year ago
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Job Description
SailPoint is seeking a Technical Program Manager to oversee and enhance our training infrastructure for delivering hands-on education , which includes cloud-based pods, tenants, and virtual machines . The ideal candidate will have a strong technical background, eagerness to learn, and exceptional program management skills, with a focus on developing and maintaining our training infrastructure for on-demand and instructor-led training . T he Technical Program Manager will also learn and master our Identity Security Cloud products and use these skills to enhance the learning experience. This role will require a blend of technical expertise and strategic thinking to ensure our training infrastructure is efficient, scalable, and cost-effective.
Responsibilities:
Requirements :
Responsibilities:
- Build relationships and partner with cross-organizational stakeholders, including DevOps, Engineering, Customer Support, and others .
- D rive the program plan across all phases of the training infrastructure program lifecycle to build profitable, learner-centric , hands-on education products.
- A nalyze program K PI s to track , measure , and report on program success and outcomes .
- Proactively monitor and optimize training infrastructure expenses and flag cost management concerns with leadership as they arise.
- Establish , enforce, enhance, and document policies , processes , and workflows for managing tenants and virtual machines.
- Continuously automate, scale and improve training infrastructure to meet the evolving needs of the organization.
- Lead migration of the virtual machine program to a new cloud-based platform.
- Own integration s of the training infrastructure with SailPoint s l earning m anagement s ystem and project management system .
- Triage and resolve Identity University student support tickets arising from tenant and virtual machine issues.
- Manage internal support processes and escalations with multiple teams, including DevOps, Engineering, and Customer Support.
Requirements :
- 3+ years of experience in technical programs or related field.
- Good understanding of project management methodologies.
- Strong organizational and multitasking skills.
- Ability to work effectively in a team environment.
- Excellent communication and interpersonal skills.
- Experience and deep understanding of cloud computing technologies .
Preferred:
- Bachelors degree in computer science , e ngineering, or a related field.
- Experience with managing training or educational programs.
- Experience with Identity Management .
- Experience with SailPoint Identity Security Cloud or SailPoint Iden tity Now
This role is based in Pune, India
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Program ManagerEmployement Type: Full timeContact Details:
Company: Sailpoint TechnologiesLocation(s): Pune+ View Contact
Keyskills: Cloud computing Interpersonal skills Project management Cloud sailpoint Customer support Training management Identity management
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