Technical Consultant
- Orange Business
- 2 - 7 years
- Mumbai
- 8 months ago
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Job Description
key result / decision areas (outcomes)
- Perform day to day monitoring management of Network devices of assigned customers using Tools
- Understand and follow SOP s ensuring compliance to Service Level Agreements (SLA)
- Escalate unresolved incidents to next level
- Identify trends and report to problem management
- Take initiatives in learning new Networking Technology Tools
- Co-ordination with customer and providing timely reports whenever required
- Should be able to provide support for hardware and software maintenance of equipment
- should be able to execute independently all BAU or approved configuration changes for which impact analysis is done and method of procedure is made available by L2 engineer
- Should be able to communicate to any stakeholders within customer other technical teams
- should be able to provide all necessary logs to OEM TAC for any incident investigation
- should be able to generate any pre-defined reports as per customer requirements
Education Qualifications
- Any Graduate or Equivalent
- Good Experience in Networking /Security/Systems
Experience
- Minimum 2 years of Experience in UCS Blade Servers (Cisco UCS B200 M4 / Cisco UCS 5108) Operating system (Windows/Linux)-Mandatory
- Knowledge and working experience on Cisco Networking Products (Wan Routers Datacentre Switches) is an added advantage
- Knowledge and working experience on Cisco Security Products (Firewall, IPS) is an added advantage
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Mumbai+ View Contact
Keyskills: Service level Linux Networking WAN Problem management Windows cisco IPS Monitoring Firewall
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Orange Business
Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.
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