Project Manager - Customer Onboarding
- Amagi Media Labs
- 3 - 8 years
- Bengaluru
- 1 month ago
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Job Description
Globally, Amagi works with 800+ content brands, delivering 3800+ channels with deployments in 150+ countries, managing programmatic ad opportunities over 50 billion. Amagi has industry-leading deep technical integration with 150+ Free Ad-supported Streaming TV (FAST) services, making it one the largest tech providers and a first-party ad platform for the FAST industry segment.Amagi has a presence in New York, Los Angeles, London, Paris, Singapore, Seoul and Sydney, with innovation centers in Bangalore, Zagreb, and Lodz, and a global media monitoring center in New Delhi. Amagi is one of the highest valued mediatech companies in the world and its investors include Accel, Norwest Venture Partners, General Atlantic, Premji Invest, Avataar Ventures and Nadathur Holdings.
Today, Amagi is the fastest growing media and entertainment technology company on Earth. Founded in 2008, Amagi is a global leader in cloud-based products and solutions for broadcast and connected TV. Our cloud-based platforms support broadcast-quality, 24-hour linear channel production, channel distribution to Free Ad-Supported Streaming TV platforms, live orchestration for sports and news, OTT server-side ad insertion, and monetization analytics, as well as cost-effective disaster recovery.
Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.
Work Mode : In Office
Location : Bangalore (Bannerghatta Road)
Job Profile:
The Project Manager in the Customer Onboarding team will act as a main interface point with customers and partners to ensure customers success using Amagis product and Services. Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer relationships; managing customer success; discussing and advising about technical solutions involving Amagis products and services; delivering contract commitments within cost targets; and helping to identify potential additional business opportunities within accounts.
In this role you will require a combination of technical expertise in the Media Technology domain plus customer and partner relationship management skills to conduct on-site and off-site engagements. In this position you will work directly with engineers, managers and business users in order to understand business and technical needs and provide guidance towards solutions. You will oversee the successful delivery of all services under your management from kickoff to closeout, including determining agenda details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.
Key Responsbilities:
1. Customer Engagement
- Develop relationships with key business and technical stakeholders and act as a trusted advisor to major Amagi customers.
- Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.
- Present software solutions to customers, from IT managers and technicians to C-level executives.
- Manage the delivery of technical orders.
- Being available for participating in escalations.
2. Product And Technical Knowledge
- Obtain and maintain strong knowledge of the Amagi Platform, be able to deliver a technical pitch, including overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning
- Understand the revenue drivers.
- Constantly learn new things and maintain an overview of modern technologies.
- Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding clients business cases, requirements and issues.
3. Organizational Responsibilities
- Know when and where to escalate within the Amagi technical organization, and make effective use of those resources.
- Manage engineers and other resources, support in escalation situations, performance, and general team coordination within your region.
- Coordinate team members and partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals.
- Promote knowledge and best practices while managing deliverables and client expectations.
- Build interpersonal relationships with other Amagi teams.
- Contribute to hire, on-board, train, and develop new team members.
- Verify all billing data to ensure existence, completeness and accuracy of revenues.
- Ensure the existence of supporting documents such as contracts, purchase orders, work orders, sign-offs etc. for the billing / revenue recognition.
Skills and Expertise Required:
- Strong foundation in identifying and driving technical and non-technical enablement needs for customer and partner teams.
- 5+ years of experience as a Project Manager in the IT sector, with at least 2 years in customer-facing roles.
- Experience managing Agile projects is preferred.
- Actively participates in meetings, asks questions, drives discussions, and organizes meetings when needed.
- Communicates effectively and professionally via emails, instant messaging, and phone calls.
- Demonstrates solid process knowledge from previous rolestechnical and/or non-technical.
- Able to read and understand documents like Sales Orders, Solution Reviews, and Pre-Sales Handoffs.
- Clearly comprehends project deliverables and responsibilities.
- Capable of writing structured documents with diagrams and tables as needed.
- Prepares and delivers internal and external presentations confidently.
- Analyzes requirements from pre-sales handoffs and proposed solutions to plan delivery.
- Breaks down work into high-level work breakdown structures and sequences tasks logically.
- Plans timelines while considering customer-imposed constraints and necessary project management tasks.
- Defines project team structure and governance based on project needs.
- Estimates level of effort (LOE) for each role based on the WBS and timelines.
- Builds and maintains strong, trust-based relationships with customers.
- Prior experience in a customer-facing role
Certifications (Preferably): Agile certifications - CSM / PMI-ACP / SaFE
Domain Knowledge (Preferable): Domain knowledge in Media technologies like OTT, Server Side Ad-Insertion, Video on Demand, Digital Broadcast is preferable.
Job Classification
Industry: Software ProductFunctional Area / Department: Project & Program Management
Role Category: Other Program / Project Management
Role: Project Manager
Employement Type: Full time
Contact Details:
Company: Amagi Media LabsLocation(s): Bengaluru
Keyskills: Agile Methodology Project Management Customer Facing Project Delivery PMP Project Monitoring Customer Experience Project Delivery Management Project Planning Customer Management Customer Engagement
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