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Hiring For International Non - Voice || Chat Process @ Hexaware Technologies

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 Hiring For International Non - Voice || Chat Process

Job Description

||HIRING FOR NAVI MUMBAI LOCATION ONLY|| GRADUATES ARE WELCOMED!!!


Hiring For International Non-Voice(Chat Process)

Job Role & responsibilities

Engage with patients via chat, providing timely and accurate responses on healthcare services, medical information, and appointment scheduling.
Disseminate clear and concise information on health conditions, treatments, and procedures, ensuring privacy compliance.
Resolve patient concerns, escalate complex cases to healthcare professionals, and ensure follow-up on unresolved queries.
Maintain patient confidentiality and data security in compliance with HIPAA or relevant
regulations.
Collaborate with healthcare professionals to ensure accuracy in the information provided.
Monitor chat queues and manage multiple conversations simultaneously.
Document patient interactions and maintain accurate records for future reference.
Provide empathetic and compassionate service to all patients.

Assist in training new hires on the chat process and best practices.
Contribute to process improvement initiatives and suggest enhancements to the chat system.


Preferred candidate profile


Qualification - Graduate
Graduate Fresher OR Minimum 6 months experience in Customer Service Voice Process or
Chat Process
Excellent written communication skills
Ability to handle stressful situations and de-escalate conflicts

Experience in the healthcare industry
Knowledge of medical terminologyGraduate
Minimum 6 months experience in Customer Service Voice Process or Chat Process
Excellent written communication skills
Ability to handle stressful situations and de-escalate conflicts

Experience in the healthcare industry
Knowledge of medical terminology


Perks and Benefits


Provident Fund

Profession TAx

Cab Facility

Mediclaim

Performance Bonus


Contact


Number : 7304635***

Email : Ri******R@he*****e.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Chat Support
Employement Type: Freshers

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

+ View Contact

Keyskills:   Good English Communication Excellent Communication In English International Chat Process International BPO Fluent English Chat support executive International Non Voice Chat Process

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₹ 1.5-3.75 Lacs P.A

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...

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