Client Support Executive
- Mawai Infotech
- 1 - 3 years
- Noida, Gurugram
- 8 months ago
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Job Description
We are looking for a proactive, dynamic, and professional candidate for the position of Associate Client Support. The ideal candidate will serve as the Single Point of Contact (SPOC) for clients, manage day-to-day coordination with SAP consultants, track client tickets, and ensure timely communication and updates on project progress.
Key Responsibilities:
- Act as the Single Point of Contact (SPOC) for clients on assigned SAP projects.
- Coordinate daily with consultants to track and update the status of client tickets.
- Manage scheduling and participation in client meetings and project calls.
- Communicate client requirements, feedback, and issues clearly to internal teams.
- Maintain structured documentation of project updates, ticket resolutions, and client interactions.
- Ensure timely escalation and resolution of client concerns.
- Support project execution by facilitating effective collaboration between clients and consultants.
- Build and maintain strong, professional relationships with clients to ensure satisfaction.
- Commute for client visits as per the meeting frequency.
Candidate Requirements:
- Strong communication skills (verbal and written).
- Excellent client handling and coordination abilities.
- Basic knowledge of computer operations and MS Office tools.
- Self-motivated, reliable, and capable of working independently.
- A positive attitude with a willingness to learn and grow.
- Understanding of basic business or ERP concepts is preferable.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Mawai InfotechLocation(s): Noida, Gurugram
Keyskills: Project Handling Client Coordination Ticket Management Client Handling Client Interaction
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