Store Manager @ Round The Globe

Job Description

Job description

Singapore welcomes you to join our knowledgeable and enthusiastic sales team, in the flagship store of South East Asia at Singapore.

To manage the daily operations of a store. Effectively manage the sales, operations, marketing administration of a store and to meet or exceed the business targets of
sales, profitability, ROI.

Role & responsibilities

• Monitor the financial performance of the store against targets daily, Weekly, Bi - Weekly & Monthly basis, report to snr. management on a daily basis
• Develop and implement staff reporting & review mechanisms to track operational performance
• Drive the Sales plans, monitor and analyze the sales data in coordination with the Floor manager / Sales Staff to ensure that the store targets are met
• Ensure adequate level of staffing in the store
• Ensure adherence of the staff to the Code of Conduct
• Ensure that all the commercial compliance is carried out as per the guidelines
• Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences on a daily basis
• Manage customer queries and complaints as per the guidelines, work towards customer delight
• Identify and engage with high profile and regular customers to extend better services, provide out of the box solutions to delight the customer
• Ideate/Implement store level marketing calendar and plan to ensure more walk-ins
• Nominate staff to undergo training on a regular basis
• Monitor the wellbeing and welfare of the staff
• Develop and maintain relationship and network with competitors to leverage leading practices learning to improve store level processes
• Be present during store opening and closing hours
• Step into ANY role in case of absences

Preferred candidate profile

A minimum of 6 years of leadership experience in the jewelry and gems industries, with HR skills. Priority to candidates with experience in the Jwel network, Ability to speak Hindi & English will be a huge advantage

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Keyskills:   sales coordination store operations operations management salesforce customer service customer support sales administration team leading team management skills inventory management