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Manager Software Engineering @ Uniphore Software

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 Manager Software Engineering

Job Description

About Uniphore

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Roles and Responsibilities:

  • Lead an engineering team to build and maintain enterprise applications at scale with heavy focus on operational and engineering excellence.
  • Be accountable for the software deliverables to meet all requirements of quality, security, scalability, modifiability, extensibility, testability etc.
  • Continuously improve engineering and delivery practices to increase quality, velocity, productivity and to provide better visibility on the progress of work.
  • Mentor the team and invest in continuous development of high-performing team of engineers by enforcing a sense of pride and ownership in the work they do.
  • Ensure work is planned, estimated, scheduled, and delivered on-time with high quality.
  • Own the technical architecture, drive engineering design, and shoulder critical decisions
  • Work effectively with a cross-functional team of product managers, designers, developers, and QA to help shape technical product architecture & practices, roadmap and release plans
  • Demonstrated ability to attract, hire, on-board and retain top talent. Motivate and develop the team to be a high-performance team.

Must Have Skills

  • 10+ years experience in software development including 3+ years as a manager 
  • 7+ years designing, building, and managing high-scale, mission-critical real-time production systems
  • Proficiency in Java/Python/Go, GRPC, SQL, REST, Tomcat, AWS stack, full familiarity with Docker and Kubernetes
  • Experience with Spring framework is a plus.
  • Proven skills in designing and developing simple to complex solutions including experience in designing and implementing large-scale systems.
  • Proven track record building and managing high-performing software development teams
    Practical experience and ability to drive design and architecture of multiple subsystems with other senior members in the team
  • Hands on experience working with big data tech like Cassandra, Kafka, Elastic search, Prometheus is highly desirable.
  • Knowledge in recording solutions like redbox/verint/nice/calabrio is a plus
  • Expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems is a plus
  • Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc
  • Excellent troubleshooting, analytical and decision-making skills
  • Disciplined approach to documentation
  • Ability to lead, partner, and collaborate cross functionally across an engineering organization
  • Bachelors or masters degree in engineering, Computer Science or equivalent experience

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Engineering Manager
Employement Type: Full time

Contact Details:

Company: Uniphore Software
Location(s): Bengaluru

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Keyskills:   java Kafka Spring Boot

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₹ 40-60 Lacs P.A

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Uniphore Software

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everythin...